Pro Customer Service/Sales

The Home Depot; Tulsa (OK); On-site; USD 36,000 - 54,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated individual for their Pro Customer Service/Sales Team in Tulsa, OK. This role focuses on building and maintaining relationships with professional customers, assisting at the Pro Desk, and ensuring sales goals are met. Ideal candidates will have effective communication skills, adaptability, and a strong focus on customer service. Opportunities for career growth and development within a supportive team environment are offered in addition to fulfilling the diverse needs of professional clients.

Qualifications

• Experience with professional customers, including contractors and commercial clients.
• Ability to meet sales goals and performance metrics.
• Willingness to learn product knowledge.
• Willingness to learn product knowledge and tailor recommendations to project needs.

Responsibilities

• Build and maintain relationships with Pro customers.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with the team to ensure a safe environment.
• Collaborate with team members to maintain a clean, organized, and safe environment; resolve delivery issues; and communicate Home Depot’s advantages over competitors.
• Monitor inventory and support store goals by executing sales initiatives and upholding high standards of customer service and safety.
• Language skills may be preferred at certain locations based on customer need.

Skills

Effective communication

Teamwork

Adaptability

Sales driven

Job description

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team is expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Build and maintain professional relationships with Pro customers and proactively drive sales through product knowledge, loyalty programs, and tailored recommendations.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized paint and product knowledge.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team members to maintain a clean, organized, and safe environment; resolve delivery issues; and communicate Home Depot’s advantages over competitors.
• Monitor inventory and support store goals by executing sales initiatives and upholding high standards of customer service and safety.
• Language skills may be preferred at certain locations based on customer need.

Qualifications / Requirements

• Experience or ability to work with professional customers (contractors, property owners, commercial clients) and provide exceptional service.
• Ability to meet monthly sales goals and performance metrics.
• Effective communication and teamwork skills to collaborate across the Pro Customer Service/Sales Team.
• Willingness to learn product knowledge and tailor recommendations to project needs.
• Adaptability to varying customer language needs (bilingual abilities may be preferred).

Employment details

• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services