Pro Customer Service/Sales

Home Depot; Whittier (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Whittier, California. This position involves delivering exceptional service to professional customers including contractors and commercial clients while helping to achieve sales goals. Successful candidates will leverage product knowledge and maintain relationships to ensure customer satisfaction. This role offers a pay range of $20.00 - $22.00 per hour and may prefer bilingual candidates based on customer needs.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to drive sales through product recommendations.
• Strong communication skills are essential.

Responsibilities

• Assist Pro customers with order fulfillment and loading materials.
• Provide expert product recommendations and solutions.
• Achieve monthly sales goals and sales metrics.

Skills

Bilingual communications skills

Customer relationship management

Sales techniques

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

WHITTIER

State

CA

Auto req ID_BR

155777BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045302

Pay Range

$20.00 - $22.00