Pro Customer Service/Sales

Home Depot; West Covina (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer in West Covina is seeking a Pro Customer Service/Sales Team member. The role involves delivering exceptional service and support to professional customers such as contractors and property owners. Team members will be responsible for meeting sales goals, managing inventory, and providing expert product recommendations. Strong customer service skills and product knowledge are essential. Bilingual communication skills are preferred at certain locations. Join a collaborative team to drive sales success and enhance customer experiences.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.

Responsibilities

• Deliver exceptional service to Pro customers.
• Meet monthly sales goals and metrics.
• Support every stage of the Pro customer journey.

Skills

Customer service skills

Sales expertise

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

WEST COVINA

State

CA

Auto req ID_BR

155805BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045451

Pay Range

$20.00 - $22.00