Pro Customer Service/Sales

The Home Depot

Pittsburgh (Allegheny County)

On-site

USD 42,000 - 48,000

Full time

14 days+

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Job summary

A leading home improvement retailer located in Pittsburgh is seeking a Pro Customer Service Sales representative. This role involves delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include maintaining relationships, driving sales, and managing deliveries while working collaboratively with the team. The ideal candidate should be skilled in product knowledge and be able to meet sales goals. Bilingual skills are a plus for certain locations, based on customer needs.

Qualifications

Strong product knowledge and ability to recommend products.
Ability to drive sales through strong customer relationships.
Bilingual communication skills preferred.

Responsibilities

Deliver exceptional service to Pro customers.
Meet monthly sales goals and maintain inventory.
Collaborate with team members to resolve issues.
Maintain a clean, organized, and safe environment.
Communicate Home Depot advantages and resolve delivery issues.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details