Pro Customer Service/Sales

The Home Depot; Covington (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

A retail company is seeking members for its Pro Customer Service/Sales Team in Covington, TN. The ideal candidates will have strong communication skills, product knowledge, and the ability to meet sales goals while delivering outstanding service to professional customers. Team members will actively collaborate to resolve issues while maintaining a safe and organized work environment. Potential bilingual skills may be preferred depending on customer needs. A commitment to customer satisfaction and teamwork is essential.

Qualifications

• Strong communication skills to assist Pro customers effectively.
• Ability to meet monthly sales goals through team collaboration.
• Knowledge of product offerings and delivery solutions.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Drive sales and meet metrics through effective product recommendations.
• Collaborate with team members to maintain a clean and organized environment.

Skills

Bilingual communication skills

Sales knowledge

Product knowledge

Customer service

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.