Pro Customer Service/Sales

The Home Depot; Succasunna (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

A major home improvement retailer is looking for dedicated Pro Customer Service/Sales Team members in Succasunna, NJ. This role involves delivering top-notch service to professionals, proactively driving sales, and meeting performance metrics. Responsibilities include assisting at the Pro Desk, managing deliveries, and leveraging product knowledge. Strong communication skills, particularly bilingual abilities, are a plus. Join a collaborative team that strives for excellence in customer satisfaction and operational efficiency.

Qualifications

• Proven ability to drive sales and meet goals in a customer service role.
• Excellent communication skills, with a preference for bilingual abilities.
• Strong product knowledge and ability to make tailored recommendations.

Responsibilities

• Deliver exceptional service to professional customers in various settings.
• Proactively drive sales and meet monthly performance metrics.
• Collaborate with team members to ensure effective service and organization.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

Location

Succasunna, NJ