Pro Customer Service/Sales

The Home Depot; Claymont (DE); On-site; USD 36,000 - 54,000; Full time

Job summary

A leading home improvement retailer is seeking full-time team members for their Pro Customer Service/Sales Team in Claymont, DE. The role involves providing exceptional service to professional customers, managing deliveries, and leveraging product knowledge to meet sales goals. Teamwork is essential, supporting store initiatives and maintaining high standards of safety and customer satisfaction. Bilingual skills may be preferred depending on location needs.

Qualifications

• Ability to build and maintain professional relationships with clients.
• Proficiency in product knowledge and recommendations.
• Capability to meet sales goals and metrics.

Responsibilities

• Assist Pro customers with order fulfillment and product needs.
• Drive sales and monitor inventory to support store goals.
• Collaborate with team members to resolve delivery issues.
• Collaborate with team to resolve delivery issues.

Skills

Bilingual communication skills

Sales drive

Customer service excellence

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

Location

Claymont, DE