Pro Customer Service/Sales

The Home Depot; Sterling Heights (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member in Sterling Heights to provide exceptional service to professional customers, including contractors and property owners. This full-time position involves driving sales, building relationships, and collaborating with team members to ensure customer satisfaction. Strong product knowledge and customer service skills are essential for success. Bilingual communication may be preferred based on customer needs.

Qualifications

• Experience in customer service and sales.
• Ability to build relationships with professional customers.
• Strong collaboration and organization skills.

Responsibilities

• Deliver exceptional service for Pro customers.
• Drive sales goals and metrics.
• Collaborate with team members to maintain store standards.
• Help achieve monthly sales goals and store metrics.

Skills

Customer relationship building

Sales techniques

Product knowledge

Bilingual communication skills

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service / Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service / Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized and safe environment, resolve delivery issues and communicate Home Depot’s advantages over competitors. The Pro Customer Service / Sales Team supports store goals by monitoring inventory, executing sales initiatives and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Industries: Consumer Services