Pro Customer Service/Sales

The Home Depot; Troy (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

A major home improvement retailer is seeking a Pro Customer Service Sales team member in Troy, Michigan. This role involves supporting professional customers with exceptional service, sales driving, and product knowledge. You will collaborate with team members to ensure a seamless experience from order fulfillment to expert recommendations. Bilingual skills are preferred in certain locations. This position is full-time and aims to meet sales goals while maintaining high standards of customer satisfaction.

Qualifications

• Strong customer service and sales skills.
• Ability to build professional relationships.
• Proficient in product knowledge related to Pro customers.

Responsibilities

• Deliver an exceptional experience for Pro customers.
• Support every stage of the Pro customer journey.
• Meet monthly sales goals and drive store sales.
• Monitor inventory and uphold safety and cleanliness standards in-store.

Skills

Customer relationship management

Sales driving

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other, Industries: Consumer Services