Pro Customer Service/Sales

The Home Depot; Bend (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer in Oregon is looking for a dedicated member for its Pro Customer Service/Sales Team. This role involves delivering exceptional service to professional customers such as contractors and property owners while driving sales through knowledge of products and loyalty programs. Candidates should have strong customer service abilities and the willingness to meet sales targets, and bilingual skills may be a plus at certain locations. Collaboration with team members is essential for ensuring successful project outcomes for Pro customers.

Qualifications

• Proven customer service skills, preferably in a retail or sales environment.
• Ability to drive sales and meet monthly targets.
• Bilingual communication skills are a plus.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Provide expert product recommendations to support customer projects.
• Collaborate with team members to maintain a clean and safe environment.
• Collaborate with team to maintain a clean, organized, and safe environment.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services