Pro Customer Service/Sales

The Home Depot; Shirley (NY); On-site; USD 37,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member in Shirley, NY. This full-time role involves delivering exceptional service to professional customers, including contractors and property owners. Duties include managing order fulfillment, providing tailored recommendations, and collaborating with team members to uphold high standards of service. Strong communication skills, including bilingual abilities, may be preferred depending on customer needs. The position emphasizes meeting sales goals and ensuring project success for Pro customers.

Qualifications

• Meet monthly sales goals and other metrics.
• Provide excellent customer service and product knowledge.
• Bilingual communications skills may be preferred at certain locations.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Support every stage of the Pro customer journey from order fulfillment to product recommendations.
• Build and maintain professional relationships with customers and drive sales.
• Monitor inventory and participate in sales initiatives.
• Resolve delivery issues and communicate Home Depot advantages.

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services