Pro Customer Service/Sales

The Home Depot; Michigan; On-site; USD 36,000 - 56,000; Full time

Job summary

A leading home improvement retailer in Michigan is seeking a Pro Customer Service Sales member to enhance the experience for professional customers, including contractors and commercial clients. The role involves supporting customer journeys, driving sales through effective communication and product knowledge, and ensuring project success. Candidates should excel in building relationships and maintaining high service standards in a retail environment. Full-time position with a collaborative team atmosphere.

Qualifications

• Experience in customer service or sales, preferably in the retail industry.
• Ability to build and maintain professional relationships with customers.
• Familiarity with inventory monitoring and sales initiatives.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support every stage of the Pro customer journey.
• Meet monthly sales goals and drive store sales.
• Help ensure every Pro customer’s project is a success.
• Monitor inventory and execute sales initiatives to support store goals and customer service standards.

Skills

Bilingual communications

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services