Pro Customer Service/Sales

The Home Depot; Fort Smith (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales professional to deliver exceptional service for professional customers, including contractors and property owners. This role requires building relationships, driving sales, and supporting order fulfillment and product recommendations. Key responsibilities include assisting at the Pro Desk, managing deliveries, and ensuring a clean, safe environment. Bilingual skills may be preferred depending on customer needs. Join a team dedicated to ensuring every project is a success.

Qualifications

• Bilingual communication skills preferred.
• Ability to meet monthly sales goals.
• Proficient in product knowledge and customer service.

Responsibilities

• Build and maintain relationships with Pro customers.
• Drive sales and meet store sales goals.
• Support order fulfillment and manage deliveries.

Job description

Pro Customer Service Sales at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services