Pro Customer Service/Sales

The Home Depot; Springfield (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales team member in Springfield, MO. The role involves building professional relationships with Pro customers, driving sales through product knowledge, and maintaining high standards of customer service. Ideal candidates will have strong customer service and sales experience, with an ability to work in a fast-paced environment. Bilingual communication skills are preferred but not required. This position offers a full-time employment opportunity.

Qualifications

• Strong customer service and sales experience.
• Product knowledge and ability to provide tailored recommendations.
• Ability to work in a fast-paced environment; excellent communication skills.
• Preferred bilingual communication skills.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other metrics to drive sales.
• Assist at the Pro Desk, load materials, and manage deliveries.
• Collaborate with teammates to resolve delivery issues.
• Monitor inventory and execute sales initiatives.

Skills

Customer service

Sales experience

Product knowledge

Communication skills

Bilingual skills

Job description

Pro Customer Service Sales

Company: The Home Depot

Location: Springfield, MO

Job Description: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

• Build and maintain professional relationships with Pro customers, proactively driving sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with teammates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Possess bilingual communication skills (preferred) to accommodate client needs.

Qualifications:

• Strong customer service and sales experience. • Product knowledge and ability to provide tailored recommendations. • Ability to work in a fast-paced environment; excellent communication skills. • Preferred bilingual communication skills.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Consumer Services

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