Pro Customer Service/Sales

The Home Depot; Sequim (WA); On-site; USD 2,686,320 - 2,824,080; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Tuition reimbursement

401K with company match

Profit-sharing bonuses

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Sequim, WA. The role involves delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, driving sales through product knowledge, and collaborating with team members to ensure a successful customer journey. Candidates should possess strong communication skills and a background in sales to thrive in this dynamic environment. Benefits include paid vacation, sick leave, and a comprehensive compensation package.

Qualifications

• Experience in customer service roles, ideally in retail or service industry.
• Proficiency in sales techniques and strategies.
• Strong communication skills to support Pro customers.

Responsibilities

• Assist Pro customers at the Pro Desk and throughout their journey.
• Drive sales by understanding customer needs and providing tailored recommendations.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Bilingual communication skills

Sales experience

Customer service skills

Product knowledge

Job description

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Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Position Types and Salaries

• Pro Paint Sales Specialist – $20.50
• Pro Sales Associate – $19.50
• Pro Account Sales Associate – $20.50
• Pro Lot Loader – $18.50
• Pro Delivery Driver – $20.50

Benefits

The Home Depot offers various benefits as part of a total compensation package including: paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit‑sharing bonuses, and other benefits. Benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status. Paid vacation: Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits. Sick time (Washington State, Spokane & Tacoma): Salary and Temporary associates earn 1 hour of sick time for every 40 hours worked; FT associates earn 1 hour per 40 hours or 4 hours per month, whichever is greater; PT associates earn 1 hour per 40 hours or 2 hours per month, whichever is greater. Sick time (Seattle): Salary and Temporary associates earn 1 hour for every 30 hours worked; FT associates earn 1 hour per 30 hours or 4 hours per month, whichever is greater; PT associates earn 1 hour per 30 hours or 2 hours per month, whichever is greater.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Consumer Services

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