Pro Customer Service/Sales

The Home Depot; Yakima (WA); On-site; USD 2,548,560 - 2,824,080; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical benefits

401K with company match

Profit-sharing bonuses

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Yakima, WA. This role emphasizes building relationships with professional customers and delivering exceptional service, as well as meeting sales goals. Responsibilities include assisting at the Pro Desk, managing deliveries, and using product knowledge to enhance customer satisfaction. Ideal candidates will have strong communication skills, with bilingual abilities preferred. This full-time position offers a range of benefits, including paid vacation and medical coverage.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in delivering outstanding customer service.
• Strong communication and collaborative skills.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Support Pro customer journey from order fulfillment to product recommendations.
• Meet monthly sales goals and uphold safety standards.

Skills

Bilingual communication skills

Customer service

Sales skills

Product knowledge

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Types and Salaries

• Pro Paint Sales Specialist - $20.50
• Pro Sales Associate - $19.50
• Pro Account Sales Associate - $20.50
• Pro Lot Loader - $18.50
• Pro Delivery Driver - $20.50

Benefits

Paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit‑sharing bonuses, and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status).

Benefits – Vacation and Sick Time Details

• 1. Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.
• 2. Sick time (Washington State, Spokane, and Tacoma): Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.
• 3. Sick time (Seattle): Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job‑related knowledge, skills, experience, and availability.

Location

Yakima, WA

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other