Pro Customer Service/Sales

The Home Depot; San Mateo (CA); On-site; USD 28,240 - 30,996; Full time

Job summary

A leading home improvement retailer in San Mateo is looking for a proactive individual to join their Pro Customer Service/Sales Team. The role involves delivering excellent customer service, achieving sales targets, and supporting professional customers throughout their projects. Candidates should have a strong product knowledge and experience in sales or customer service. Bilingual skills may be preferred depending on customer needs. Join a collaborative environment focused on customer success and teamwork.

Qualifications

• Experience in a customer service or sales role preferred.
• Ability to build and maintain professional relationships.
• Experience working towards sales goals and metrics.

Responsibilities

• Deliver exceptional service to Pro customers at all stages of their journey.
• Help meet monthly sales goals through expert product recommendations.
• Maintain a clean, organized, and safe working environment.

Skills

Customer relationship management

Sales expertise

Product knowledge

Bilingual communication

Job description

Base pay range

$20.50/hr - $22.50/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.