Pro Customer Service/Sales

The Home Depot; Salem (MA); On-site; USD 24,796 - 27,552; Full time

Job summary

A leading home improvement retailer in Salem, Massachusetts is seeking a Pro Customer Service/Sales professional. This role focuses on delivering exceptional service to professional customers by managing product recommendations and order fulfillment. The ideal candidate will meet sales goals and maintain strong customer relationships while ensuring a safe store environment. This position is pivotal in supporting contractors and property owners with their project needs and requires collaboration with team members to drive standards of service.

Qualifications

• Expected to meet monthly sales goals and metrics.
• Proficient in providing tailored product recommendations.
• Bilingual communication skills may be preferred.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support every stage of the Pro customer journey.
• Collaborate with team members to maintain a clean and safe environment.

Job description

Pro Customer Service/Sales role at The Home Depot

Base pay range

$18.00/hr - $20.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.