Pro Customer Service/Sales

The Home Depot; Somerville (MA); On-site; USD 26,174 - 28,929; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member in Somerville, Massachusetts. This full-time role is dedicated to providing exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales, managing deliveries, and offering product recommendations. Successful candidates will have strong customer service skills and be able to work collaboratively in a fast-paced environment. A commitment to maintaining high standards in customer service and safety is essential.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proven sales ability to meet monthly goals.
• Knowledge of Home Depot products and services.

Responsibilities

• Deliver exceptional service to professional customers.
• Proactively drive sales through effective customer interactions.
• Collaborate with team members to maintain store standards.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Base Pay Range

$19.00/hr - $21.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not applicable.

Employment Type

Full-time.

Job Function

Other (Consumer Services).