Pro Customer Service/Sales

The Home Depot; Gurnee (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer in Gurnee is looking for dedicated individuals to join their Pro Customer Service Sales Team. In this role, you will deliver exceptional service to professional customers and help drive sales through product knowledge and tailored recommendations. Key responsibilities include assisting at the Pro Desk, managing deliveries, and ensuring a clean and safe environment. This position offers a competitive pay range of $16.00/hr to $18.00/hr, depending on experience.

Qualifications

• Strong communication and interpersonal skills.
• Ability to drive sales and meet monthly goals.
• Experience in retail sales or customer service.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Provide expert product recommendations.
• Monitor inventory and ensure a safe environment.

Skills

Customer service orientation

Sales proficiency

Bilingual communication (preferred)

Job description

Pro Customer Service Sales – The Home Depot

This role is part of the Home Depot Pro Customer Service/Sales Team, dedicated to delivering an exceptional experience for professional customers — including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations. They provide outstanding service based on unique project needs, meeting monthly sales goals and other metrics to drive sales in the store. Tasks include assisting at the Pro Desk, loading materials, managing deliveries, offering specialized paint and product knowledge, ensuring a clean, organized, safe environment, resolving delivery issues, and communicating Home Depot’s advantages over competitors. The team also monitors inventory, executes sales initiatives, and upholds high standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations; language requirements vary based on customer need.

Base Pay

$16.00/hr - $18.00/hr