Pro Customer Service/Sales

The Home Depot; Golden (CO); On-site; USD 25,485 - 28,240; Full time

Job summary

A major home improvement retailer in Golden, Colorado is seeking a Pro Customer Service/Sales representative to enhance customer experience for professional clients. This role requires driving sales through excellent product knowledge and building relationships with Pro customers. Responsibilities include assisting at the Pro Desk, managing deliveries, and meeting sales targets. Ideal candidates are proactive, collaborative, and may possess bilingual skills depending on customer needs.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proven ability to drive sales and meet monthly goals.
• Skills in effectively navigating customer inquiries and issues.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Meet and exceed sales goals based on customer needs.
• Collaborate with team members to ensure a safe and organized environment.

Skills

Sales proficiency

Proficient product knowledge

Customer service orientation

Bilingual communication (preferred)

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Base pay range

$18.50/hr - $20.50/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need. Applications are accepted on an on‑going basis.