Pro Customer Service/Sales

The Home Depot; Lakewood Township (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service/Sales representative in Lakewood Township, New Jersey. In this full-time position, you'll provide exceptional service to professional customers by assisting with their product inquiries and fulfilling their project needs. You'll collaborate with team members while driving sales and maintaining the standards of the store. Strong communication and sales skills are essential. Bilingual abilities may be preferred based on customer demands.

Qualifications

• Strong communication skills to effectively interact with Pro customers.
• Ability to build and maintain professional relationships with clients.
• Experience in sales and customer service environments.

Responsibilities

• Assist Pro customers with their purchasing and service needs.
• Drive sales by offering tailored recommendations based on customer needs.
• Collaborate with team members to maintain a safe, organized environment.

Skills

Bilingual communication skills

Customer service excellence

Sales proficiency

Product knowledge

Job description

Pro Customer Service/Sales

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other – Consumer Services