Pro Customer Service/Sales

The Home Depot; Hartwell (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Georgia is seeking individuals for the Pro Customer Service/Sales Team. These team members will provide outstanding service to professional customers, including contractors and property owners, while driving sales through expert product knowledge. Responsibilities include managing orders, assisting at the Pro Desk, and maintaining strong customer relationships. The role requires a focus on sales performance and potentially bilingual communication skills based on customer needs.

Qualifications

• Experience delivering exceptional customer service in a retail environment.
• Ability to meet monthly sales goals and store metrics.
• Knowledge of paint and related products is advantageous.
• Willingness to assist with loading, deliveries, and in-store support.

Responsibilities

• Deliver exceptional service to Pro customers, including contractors and commercial clients.
• Support efficient order fulfillment and provide expert product recommendations.
• Meet monthly sales goals and maintain professional relationships with customers.
• Maintain a clean, safe, and organized store environment.

Skills

Customer service

Sales

Communication

Bilingual communication

Job description

Pro Customer Service Sales at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industry

Consumer Services