Pro Customer Service/Sales

The Home Depot; Stamford (CT); On-site; USD 32,000 - 54,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service/Sales Team member in Stamford, Connecticut. This role involves delivering exceptional service to professional customers and driving sales through product knowledge and tailored recommendations. Candidates should possess strong customer service skills and the ability to meet sales targets while collaborating with team members to maintain a safe and organized store environment. Bilingual skills may be preferred depending on location needs.

Qualifications

• Experience in customer service and sales roles is highly valued.
• Ability to build and maintain professional relationships.
• Proficient knowledge of home improvement products and services.

Responsibilities

• Provide exceptional service to Pro customers during their entire experience.
• Drive sales and meet monthly sales goals and metrics.
• Collaborate with team members to ensure a clean and safe environment.

Skills

Customer service skills

Sales experience

Bilingual communication skills

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.