Pro Customer Service/Sales

The Home Depot; Prescott Valley (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Prescott Valley, AZ, is seeking a Pro Customer Service Sales Specialist to enhance customer experiences for professional clients. The ideal candidate will excel in providing tailored recommendations and building strong professional relationships while driving sales. Responsibilities include assisting at the Pro Desk, managing deliveries, and maintaining high standards of customer service. This full-time role requires a proactive attitude to meet store sales goals and contribute to the success of every customer's project.

Qualifications

• Strong ability to build and maintain professional relationships with customers.
• Proficiency in providing tailored product recommendations based on project needs.
• Experience meeting sales goals and customer service metrics.

Responsibilities

• Assist professional customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives to meet store goals.
• Collaborate with team members to ensure a clean and safe environment.

Skills

Customer service skills

Product knowledge

Sales skills

Bilingual communication (preferred)

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other; Industries: Consumer Services

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