Pro Customer Service/Sales

The Home Depot; Biddeford (ME); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales representative in Biddeford, Maine. The role involves delivering exceptional service to professional customers such as contractors and property owners, driving sales through product knowledge, and maintaining professional relationships. Candidates should be equipped to meet sales goals and collaborate with team members to enhance customer experiences. Bilingual skills may be preferred for specific locations. This is a full-time position aimed at supporting sales initiatives.

Qualifications

• Bilingual communication skills preferred at certain locations.
• Ability to maintain professional relationships with Pro customers.
• Sales-driven with product knowledge.

Responsibilities

• Deliver exceptional customer experience for professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Support store goals by monitoring inventory and executing sales initiatives.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services