Pro Customer Service/Sales

The Home Depot; Poplar Bluff (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to deliver exceptional service for professional customers including contractors and commercial clients. This full-time role involves assisting customers, managing orders, and driving sales through expert product knowledge. The ideal candidate thrives in a collaborative environment and is committed to achieving performance metrics while enhancing the customer experience. Bilingual skills may be beneficial depending on location.

Qualifications

• Strong understanding of professional customer service principles.
• Ability to drive sales through effective communication.
• Proficiency in managing customer relationships and needs.

Responsibilities

• Assist Pro customers with product recommendations and order fulfillment.
• Meet monthly sales goals and other performance metrics.
• Collaborate with team members to maintain store standards.

Skills

Product knowledge

Bilingual communication skills

Sales proficiency

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

• Other
• Consumer Services