Pro Customer Service/Sales

The Home Depot; Jasper (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Alabama is seeking a Pro Customer Service Sales representative. This role is dedicated to providing outstanding service for professional customers, assisting with order fulfillment, product recommendations, and maintaining relationships. Team collaboration is crucial for ensuring a successful customer experience. Candidates should possess strong sales knowledge and customer service skills, with bilingual abilities preferred for certain locations. This is a full-time position with a focus on achieving sales goals and supporting store operations.

Qualifications

• Strong customer service orientation, especially for professional clients.
• Ability to meet sales goals and support inventory management.
• Effective communication skills for diverse client interactions.

Responsibilities

• Assist Pro customers at the Pro Desk and during loading.
• Drive sales through expert product knowledge and recommendations.
• Collaborate with team members to ensure organized workspace.

Skills

Customer relationship building

Sales knowledge

Product recommendations

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services