Pro Customer Service/Sales

The Home Depot; San Diego (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in San Diego. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales through product knowledge, managing customer orders, and building relationships with clients. Successful candidates will demonstrate strong customer service skills and a commitment to meeting sales goals within a collaborative team environment.

Qualifications

• Proven customer service experience.
• Ability to meet sales goals and metrics.
• Strong interpersonal skills.

Responsibilities

• Deliver exceptional Pro customer service and sales support.
• Proactively drive sales through product knowledge and tailored recommendations.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other performance metrics.
• Monitor inventory and support store initiatives.
• Collaborate with team to keep Pro Desk area clean, organized and safe.

Skills

Bilingual communication skills

Customer service

Sales techniques

Product knowledge

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services