Pro Customer Service/Sales

The Home Depot; Town of Queensbury (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

A leading home improvement retailer is hiring for the Pro Customer Service Sales role in New York. This position focuses on delivering excellence to professional customers, assisting with order fulfillment, and driving sales through product knowledge and relationship building. Team members are expected to meet sales goals and collaborate effectively. Strong customer service skills are essential, and bilingual communication may be preferred in certain locations. This is a full-time opportunity that supports store goals and customer satisfaction.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in supporting sales initiatives and inventory monitoring.
• Strong customer service and product knowledge skills.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Meet monthly sales goals and assist with order fulfillment.
• Collaborate with the team to resolve issues and maintain store standards.

Skills

Bilingual communications skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

• Other
• Industries: Consumer Services