Pro Customer Service/Sales

The Home Depot; Ballwin (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Ballwin, Missouri. This role involves delivering exceptional service to professional customers, driving sales through product knowledge, and collaborating with team members to maintain high standards. Responsibilities include assisting at the Pro Desk, managing deliveries, and resolving customer needs. Bilingual skills may be preferred to enhance customer communication. Join the team to support professional clients and contribute to their project success.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proficiency in product knowledge and customer service.
• Sales-driven mindset with a focus on meeting metrics and goals.

Responsibilities

• Support every stage of the Pro customer journey.
• Drive sales and assist customers at the Pro Desk.
• Team collaboration to maintain a safe and organized environment.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services