Pro Customer Service/Sales

The Home Depot; Macedonia (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

A major home improvement retailer is seeking a Pro Customer Service Sales representative in Macedonia, Ohio. In this role, you will deliver exceptional service and support to professional customers, including contractors and property owners. Your responsibilities will include managing sales initiatives, providing product recommendations, and ensuring customer satisfaction. Collaboration with team members and meeting monthly sales goals is essential. Bilingual communication skills may be preferred depending on customer needs.

Qualifications

• Exceptional customer service skills focused on professional customers.
• Bilingual communication skills may be preferred at certain locations.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales and meet monthly sales goals.

Skills

Customer service

Sales

Product knowledge

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services