Pro Customer Service/Sales

The Home Depot; Waterloo (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Waterloo seeks a Pro Customer Service Sales representative to enhance customer experience for professional clients, including contractors and property owners. The ideal candidate will excel in providing tailored product recommendations, driving sales, and maintaining professional relationships. Key responsibilities include assisting customers at the Pro Desk, managing deliveries, and ensuring excellent service standards. Strong product knowledge and customer service skills are essential. This is a full-time position focused on customer satisfaction and team collaboration.

Qualifications

• Proven ability to deliver exceptional customer service.
• Ability to drive sales and meet targets.
• Strong product knowledge in consumer services.

Responsibilities

• Provide expert product recommendations and tailored solutions.
• Build and maintain professional relationships with Pro customers.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Customer service skills

Sales techniques

Product knowledge

Bilingual communication skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services