Pro Customer Service/Sales

The Home Depot; Danvers (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Danvers is seeking a Pro Customer Service Sales representative to deliver exceptional service to professional customers. This full-time role involves assisting customers at the Pro Desk, driving sales through tailored recommendations, and maintaining high standards of service. Ideal candidates will possess strong sales and customer service skills, along with product knowledge related to contractors and property owners. Bilingual skills may be preferred depending on location.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proven track record of meeting sales goals and metrics.
• Experience in delivering exceptional customer service.

Responsibilities

• Assist at the Pro Desk and manage product deliveries.
• Proactively drive sales through product recommendations.
• Collaborate with team members to uphold store standards.

Skills

Sales expertise

Customer service skills

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services

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