Pro Customer Service/Sales

The Home Depot

Madera (CA)

On-site

USD 27,552 - 30,307

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member in Madera, CA. This full-time role involves assisting professional customers by providing exceptional service, managing deliveries, and leveraging product knowledge to drive sales. Candidates should have strong customer service skills and ideally experience in sales. Team collaboration and meeting sales goals are essential for success. Knowledge of bilingual communication may be advantageous depending on customer needs.

Qualifications

Experience in customer service roles is preferred.
Ability to drive sales and meet monthly sales goals.
Strong interpersonal skills for building customer relationships.

Responsibilities

Assist Pro customers with order fulfillment and expert recommendations.
Manage deliveries and maintain a safe and organized work environment.
Collaborate with team members to support store goals.

Skills

Product knowledge

Customer service

Sales experience

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

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Base pay range

$20.00/hr - $22.00/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.