Pro Customer Service/Sales

The Home Depot; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A major home improvement retailer in Oklahoma City is seeking candidates for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional experiences to professional customers such as contractors and property owners. Responsibilities include driving sales through expert product recommendations, collaborating with team members, and maintaining high standards of customer service. Strong product knowledge and the ability to meet sales goals are essential. Bilingual skills may be preferred depending on customer needs.

Qualifications

• Strong product knowledge and customer service skills.
• Ability to meet sales goals and metrics.
• Bilingual communication skills are preferred.

Responsibilities

• Deliver exceptional customer experiences for professional clients.
• Drive sales through proactive engagement and product recommendations.
• Collaborate with team members to resolve issues and maintain operations.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.