Pro Customer Service/Sales

Home Depot; McHenry (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in McHenry, Illinois is seeking motivated individuals for the Pro Customer Service/Sales Team. Candidates will assist professional customers, including contractors, by providing expert product recommendations, supporting order fulfillment, and driving sales. This role requires a strong emphasis on building relationships and collaboration among team members to achieve sales goals and maintain store standards. Bilingual skills may be preferred depending on customer needs.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Excellent product knowledge and sales skills.
• Strong communication and teamwork abilities.

Responsibilities

• Assist customers with order fulfillment and product recommendations.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to maintain a clean and safe environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.