Pro Customer Service/Sales

The Home Depot; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A major home improvement retailer in San Antonio is looking for a Pro Customer Service/Sales Team member to provide exceptional service to professional customers such as contractors and property owners. This role involves building relationships, meeting sales goals, and supporting store initiatives while ensuring a clean and safe environment. Bilingual skills may be preferred based on customer needs, making this a dynamic and impactful position supporting various customer projects.

Qualifications

• Exceptional customer service skills tailored for professional clients.
• Proven ability to drive sales through recommendations and relationship building.
• Bilingual communication skills preferred based on customer needs.

Responsibilities

• Deliver exceptional service to Pro customers and maintain relationships.
• Meet monthly sales goals and support store sales initiatives.
• Monitor inventory for Pro Desk and assist with loading and deliveries.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.