Pro Customer Service/Sales

The Home Depot; Merrimack (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot in Merrimack, NH is looking for Pro Customer Service/Sales Team members to enhance the experience for professional customers including contractors and property owners. This role involves assisting at the Pro Desk, managing deliveries, and leveraging product knowledge to drive sales. Team members will maintain relationships with Pro customers, meet sales goals, and uphold store standards while ensuring a safe and organized environment. Bilingual skills may be preferred depending on the location.

Qualifications

• Experience in customer service or sales.
• Ability to build and maintain professional relationships.
• Proficiency in product recommendations and order management.

Responsibilities

• Assist professional customers at the Pro Desk.
• Manage deliveries and loading materials.
• Drive sales by meeting monthly sales goals.

Skills

Product knowledge

Customer service

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.