Pro Customer Service/Sales

The Home Depot; Linden (NJ); Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

The Home Depot is seeking dedicated team members for its Pro Customer Service/Sales Team in Linden, NJ. This team plays a critical role in providing exceptional service to professional customers, including contractors and property owners, ensuring their projects are successful. Team members will assist with order fulfillment, product recommendations, and sales initiatives, while collaborating to maintain a safe and organized work environment. Strong customer service skills and product knowledge are essential. Bilingual skills may be preferred at certain locations.

Qualifikationen

• Exceptional customer service skills.
• Product knowledge in home improvement and contracting.
• Bilingual communication skills may be preferred.

Aufgaben

• Deliver outstanding service to professional customers.
• Drive sales through customer relationships and product knowledge.
• Assist at the Pro Desk and manage deliveries.

Jobbeschreibung

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.