Pro Customer Service/Sales

The Home Depot; Milford (OH); On-site; USD 20,664,000 - 33,062,000; Full time

Job summary

A leading home improvement retailer in Ohio is seeking a Pro Customer Service/Sales Team member to enhance the experience for professional customers like contractors and property owners. This role focuses on building relationships, driving sales, and providing tailored solutions while ensuring top-notch service. Ideal candidates should excel at communication, collaboration, and maintaining a safe and organized work environment. Teamwork is essential for success in meeting sales goals and fulfilling customer needs through expert recommendations.

Qualifications

• Ability to provide exceptional customer service for professional customers.
• Proficiency in building and maintaining professional relationships.
• Sales drive and product knowledge to meet monthly sales goals.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Provide expert product recommendations and tailored solutions.
• Collaborate with team members to resolve delivery issues.
• Maintain a clean, safe, and organized store environment.
• Collaborate with team to resolve delivery issues and support store goals.

Skills

Customer service

Sales

Communication

Teamwork

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.