Pro Customer Service/Sales

The Home Depot; Village of Freeport (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is seeking dedicated professionals for its Pro Customer Service/Sales Team in the Village of Freeport, New York. Team members will deliver exceptional experiences for professional customers, including contractors and property owners. They will drive sales, manage deliveries, and provide expert product recommendations. Ideal candidates should have strong relationship-building skills, be goal-oriented, and may need bilingual communication abilities based on customer need. This role emphasizes collaboration and upholding customer service standards.

Qualifications

• Proficient in building and maintaining professional relationships.
• Ability to meet monthly sales goals and metrics.
• Bilingual communication skills preferred.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge.
• Support every stage of the Pro customer journey.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.