Pro Customer Service/Sales

The Home Depot; West Mifflin (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A major home improvement retailer seeks a Customer Service/Sales Specialist in West Mifflin, PA. This role involves driving sales, providing specialized product knowledge, and assisting Pro customers with their needs. The candidate will collaborate with team members to maintain a safe and organized environment, resolve delivery issues, and uphold high standards. Strong sales skills and product knowledge are essential for success in this position, which operates in a fast-paced retail setting.

Qualifications

• Ability to meet monthly sales goals and metrics.
• Skills in managing deliveries and assisting customers.

Responsibilities

• Drive sales and meet monthly sales goals.
• Assist at the Pro Desk and load materials.
• Maintain a clean, organized, and safe environment.
• Resolve delivery issues.
• Build and maintain professional relationships with Pro customers.

Skills

Proactive sales techniques

Customer relationship building

Strong product knowledge

Bilingual communication skills

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Drive sales and meet monthly sales goals.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized product knowledge.
• Maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages.
• Monitor inventory, execute sales initiatives, and uphold high standards of customer service and safety.
• Build and maintain professional relationships with Pro customers.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other (Consumer Services)

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