Pro Customer Service/Sales

The Home Depot; Massillon (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Ohio is seeking individuals for a Pro Customer Service/Sales role, dedicated to delivering exceptional service to professional customers such as contractors and property owners. Team members will assist at the Pro Desk, drive sales, and help ensure project success while collaborating with colleagues. The role requires strong communication skills and a commitment to outstanding service, making it an excellent opportunity for motivated individuals looking to excel in a dynamic environment.

Qualifications

• Ability to provide outstanding service based on customer needs.
• Experience in sales and customer service is preferred.
• Bilingual communication skills may be preferred.

Responsibilities

• Assist professional customers at the Pro Desk.
• Drive sales and achieve monthly sales goals.
• Collaborate with team members to maintain a safe environment.

Job description

Job Description

Pro Customer Service/Sales role at The Home Depot

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services