Pro Customer Service/Sales

The Home Depot; Tuscaloosa (AL); Sur place; USD 30 000 - 45 000; Plein temps

Résumé du poste

A leading home improvement retailer is seeking dedicated team members for the Pro Customer Service/Sales Team in Tuscaloosa, Alabama. The role focuses on delivering exceptional support and driving sales for professional customers, including contractors and property owners. Team members will assist at the Pro Desk, manage deliveries, and offer specialized product knowledge. Collaboration and meeting sales goals are essential for success. Bilingual skills may be preferred based on customer needs.

Responsabilités

• Deliver exceptional service for professional customers including contractors and property owners.
• Proactively drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain a clean and safe environment.

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Industry: Consumer Services