Pro Customer Service/Sales

The Home Depot; Buffalo (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer in New York is seeking a Pro Customer Service Sales representative to enhance the experience of professional customers. This full-time position emphasizes sales and customer relations, requiring expertise in products and service. Team members will focus on meeting sales goals, supporting order fulfillment, and collaborating for optimal customer service. Strong communication skills, including bilingual abilities, may be advantageous. The role supports the Pro Sales team in delivering tailored solutions for contractors and commercial clients.

Qualifications

• Experience in customer service roles, especially in retail.
• Strong sales skills and ability to meet sales goals.
• Knowledge of DIY products and solutions.

Responsibilities

• Assist Pro customers with product recommendations and order fulfillment.
• Proactively drive sales through relationship building.
• Collaborate with team members for inventory and sales initiatives.

Skills

Customer service

Sales expertise

Product knowledge

Bilingual communication

Job description

Job Description

Pro Customer Service Sales at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services