Pro Customer Service/Sales

The Home Depot; Oxford (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Mississippi is seeking a Pro Customer Service Sales associate to enhance customer experience through expert product knowledge and outstanding service. Your role will encompass assisting customers, driving sales, and collaborating with the Pro team. Ideal candidates should have strong sales skills and the ability to develop professional relationships with Pro customers. Join the team to ensure success in various customer projects while meeting sales targets and maintaining safety standards.

Qualifications

• Strong product knowledge relevant to customer needs.
• Experience in a sales environment and meeting sales goals.
• Ability to build and maintain customer relationships.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Drive sales by leveraging product knowledge.
• Ensure customer service excellence and maintain safety standards.
• Strive to meet monthly sales goals and other performance metrics
• Maintain a clean, organized, and safe work environment and resolve delivery issues

Skills

Product knowledge

Bilingual communication

Sales skills

Job description

Job Description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.