Pro Customer Service/Sales

The Home Depot; Lawrenceville (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional in Lawrenceville, Georgia. In this role, you will assist professional customers, helping to drive sales through exceptional service and product knowledge. Your tasks will include managing deliveries, supporting customers at the Pro Desk, and collaborating with your team to ensure project success. Ideal candidates will demonstrate strong customer service skills and a commitment to meeting sales goals.

Qualifications

• Experience in customer service roles focusing on sales.
• Ability to build relationships with customers.
• Proven track record of meeting sales goals.

Responsibilities

• Assist and advise Pro customers at the Pro Desk.
• Manage deliveries and loading of materials.
• Collaborate within the team to achieve store goals.

Skills

Outstanding customer service

Sales proficiency

Product knowledge

Bilingual communication (preferred)

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services