Pro Customer Service/Sales

The Home Depot

Hanford (CA)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales representative in Hanford, California. This full-time role involves assisting professional customers, including contractors and property owners, ensuring outstanding service and driving sales through product knowledge and tailored recommendations. The ideal candidate will collaborate with team members, manage deliveries, and meet sales goals, all while maintaining a safe and organized environment. Bilingual skills may be advantageous based on customer needs.

Qualifications

Experience in customer service or retail sales is preferred.
Ability to collaborate with team members effectively.
Proficient in understanding and fulfilling customer needs.

Responsibilities

Assist professional customers at the Pro Desk.
Drive sales by leveraging product knowledge and recommendations.
Manage deliveries and resolve delivery issues.

Skills

Product knowledge

Customer service

Sales expertise

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Details