Pro Customer Service/Sales

The Home Depot; Brentwood (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales representative in Brentwood, Missouri. This role involves supporting professional customers, driving sales through product knowledge, and providing top-tier customer service. Team members will assist at the Pro Desk, manage deliveries, and maintain a clean and organized workspace. Ideal candidates will have strong sales skills and a customer-focused mindset to ensure successful project outcomes for clients. Comprehensive training and support will be provided.

Qualifications

• Experience in customer service ideally in a retail or sales environment.
• Strong sales skills and the ability to build relationships.
• Ability to communicate effectively with Pro customers.

Responsibilities

• Assist Pro customers with their orders and ensure satisfaction.
• Drive sales by leveraging product knowledge.
• Collaborate with team members to maintain organization and safety.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services